FAQs

Please allow 2 hours for a full walk-through. Same day re-entry is allowed.

All areas of the Museum are fully accessible to wheelchairs except the Fly Zone, TG Room, Radio Room, and Observation Deck. These areas are accessible by stairs only.

We have developed an admission policy for persons with disabilities that enables visitors who use a support person to bring that person with them while accessing our exhibitions, programs and services and their support person will receive free admission.

Access 2 Entertainment Program

The Canadian Warplane Heritage Museum is proud to be a partner of the Access 2 Entertainment Program administered by Easter Seals Canada. This program provides a dignified and positive entertainment experience for people with disabilities who require the support of an attendant.

Program participants receive A2E wallet cards which allow simple identification, removing the onus to explain their need for an attendant. Participants pay regular admission while their attendants receive complimentary admission to the Museum.

Wheelchairs may be borrowed free of charge from the Admission desk on a first come first serve basis. Guests may also bring their own wheelchairs.

Restrooms are located beside the Gift Shop and across from our Café and are all accessible by wheelchair. Baby change tables are available in restrooms adjacent to the Gift Shop only.

Canadian Warplane Heritage Museum has a paging system which can be utilized should you become separated from your party. Our Admission desk can assist you or simply speak with one of our on-duty volunteer tour guides and they will endeavor to help you reunite with your party.

The Museum is fully protected from the weather and is heated during the winter months. Our Café, Gift Shop and Administration Department are all fully air conditioned. Please call 905-679-4183 to inquire whether or not the Museum will be closed due to inclement weather.

No outside food or drinks are allowed in the Museum. A water filling station is located outside of the restrooms. Our Café is open daily.

The Museum's Café is fully licenced. You must be 19 or older to consume alcoholic beverages on the Museum property. No alcoholic beverages are allowed to be brought into the Museum.

Cameras, recording devices, and/or photography equipment are permitted for personal use. Commercial photography is permitted - see Film & Movie. By entering the Museum, guests grant Canadian Warplane Heritage Museum the right to film, video and record or photograph him/her on Museum property for any reason without payment or consideration.

The Museum is a smoke-free and vape-free environment. Guests are prohibited from smoking or vaping anywhere in the Museum. There are designated areas outside of the Museum for smoking and vaping.

Pets are not permitted in the Museum with the exception of service animals.

Guests who leave the Museum and plan to return the same day must have that day's wrist band/stamp visible. When guests return to the Museum, they must re-enter at the Admissions desk.

The Museum is not responsible for lost, stolen or broken items. Please secure all items on your person or in your locked vehicle. If an item is lost during your visit, please inform the Admissions desk and we will make every effort to locate your item as soon as it is possible to do so.

The Canadian Warplane Heritage Museum is a flying Museum. As a result, there will be instances whereby not all aircraft will be on static display within the Museum. This occurs most often during the spring, summer and fall seasons when aircraft are occupied with member's flights or visiting airshows. If there is a specific aircraft you wish to view during your visit, please or contact the Museum to ensure the aircraft will be available for viewing during your visit.

There is an ATM Machine available for use in the Museum. It is centrally located just outside of our display gallery in the main hangar.

A number of our aircraft are static displays, however many are regularly maintained, flying aircraft. We ask that when you view all aircraft, you refrain from touching any moving parts or any potentially dangerous areas of the aircraft. This is both for your safety and also for the safety of our volunteer pilots who routinely fly these aircraft. We also ask that you be especially careful to ensure your children's safety around the aircraft and displays.

Several of our aircraft have viewing stands available to enable visitors to see inside the cockpits. These stands are very steep and are to be used at your own discretion. You can even climb into the cockpit of our CF-100 when volunteers are on duty and able to assist.

All guests are expected to behave in an appropriate family-friendly manner. Unruly, disruptive or offensive behavior will not be tolerated. In keeping with our family-friendly atmosphere and for health and safety reasons, the Museum requires shoes, shirts and shorts/pants to be worn at all times while visiting the facility. Illegal drugs/substances, firearms, knives or weapons of any kind are not permitted on the property. Violators of any Museum policies are subject to ejection from the Museum without refund.

If you are thinking about spending the night near the Museum, there are plenty of hotels and motels nearby to suit your needs. The City of Hamilton is 20 minutes away and features a variety of hotel and motel accommodations across the city ranging from full service hotels to long stay accommodations. Please visit Tourism Hamilton for a full listing.

For all events and private bookings hosted at the museum or FlyZone, an adult aged 18 or older must be present for the entire duration of the event when attendees are under the age of 18.

While some businesses may permit guests aged 16 or 17 to visit their premises without adult supervision, our events may include private tours, FlyZone activities, exclusive access to certain areas, and other experiences that require adult supervision.

As the age of majority in Ontario is 18, we require an adult representative to remain on-site throughout the event to oversee the group and assume responsibility for supervising the attendees.

This policy applies to all museum and FlyZone event bookings.

We appreciate your understanding and cooperation in helping us provide a safe, enjoyable, and well-supervised experience for everyone.