Accessibility Policy

Establishment of Accessibility Policies and Plans

CWHM will continue to implement and maintain policies governing accessibility. These documents will be made publicly available in an accessible format, upon request.

CWHM will implement and maintain a multi-year accessibility plan outlining its strategy to prevent and remove barriers and meet its requirements under the Integrated Accessibility Standards, Ontario Regulation 191/11 (IASR). Accessibility plans will be made available in an accessible format, upon request, and will be posted on our website.

CWHM will review and update its accessibility plan once every five (5) years.

Procuring or Acquiring Goods and Services, or Facilities

CWHM will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities. The only exception is in cases where it is impracticable to do so.

Training Requirements

CWHM will provide training for its employees and volunteers regarding the IASR and the Ontario Human Rights Code as they pertain to individuals with disabilities. Training will be provided to individuals who are responsible for developing CWHM's policies, and all other persons who provide goods, services or facilities on behalf of CWHM.

Training will be provided on an ongoing basis to new employees and as changes to CWHM's accessibility policies occur.

Training Provisions

Regardless of the format, training will cover the following:

• A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.
• A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
• Instructions on how to interact and communicate with people with various types of disabilities.
• Instructions on how to interact with people with disabilities who:
  • use assistive devices;
  • require the assistance of a guide dog, service dog or other service animal; or
  • require the use of a support person (including the handling of admission fees).
  Instructions on how to use equipment or devices that are available at our premises or that we provide that may help people with disabilities.
• Instructions on what to do if a person with a disability is having difficulty accessing our services.
• CWHM's policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.

Records

CWHM will maintain records on the training provided, when it was provided and the number of employees that were trained.

Accessible Websites and Web Content

CWHM will ensure that our website and all web content published after January 1, 2021, conform to the Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the schedule set out in the IASR. If the CWHM website is significantly refreshed prior to January 1, 2021, its content will conform to WCAG 2.0.

Alternative Formats

It is critical that all of our employees, volunteers, visitors, customers and guests know and understand our Emergency Response Plan. If the information provided to you is unclear or is in a format that prevents you from fully knowing and understanding our process, please contact:

SMS Coordinator
905-679-4183 x257
9280 Airport Rd, Mount Hope, ON L0R 1W0
bcraig@warplane.com

CWHM will work with the individual, as soon as practicable, to identify solutions and options that take into consideration their needs. Alternative options include, but are not limited to:

• Enlarged text;
• Communication support either in person or over the phone;
• Documents provided via email.

If requested, and upon approval by the individual, the individual Emergency Response and Fire Evacuation Plan shall be shared with the person designated to provide assistance to the individual.

Definitions

Accessible Formats – Include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.

Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.

Conversion Ready – An electronic or digital format that facilitates conversion into an acceptable format. Guidelines

A. Feedback Process

CWHM will ensure that all feedback processes are made accessible to customers or employees, upon request.

In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, CWHM will make the availability of accessible feedback formats publicly known.

B. Accessible Formats and Communication Supports

Unless deemed unconvertible CWHM will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication supports will be provided in a timely manner and at no additional cost to the individual.

CWHM will take into account the person's accessibility needs when customizing individual requests and shall consult with the individual making the request to ensure suitability. CWHM will make the availability of accessible formats and communication supports publicly known.

C. Emergency Procedures, Plans or Public Safety Information

CWHM will ensure that all publicly available safety and emergency information (e.g. evacuation procedures, floor plans etc.) is provided in an accessible format or with appropriate communication supports, upon request.

D. Accessible Websites and Web Content

CWHM will ensure that our website and all web content published after January 1, 2021, conform to the Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the schedule set out in the IASR. If the CWHM website is significantly refreshed prior to January 1, 2021, its content will conform to WCAG 2.0.

E. Exceptions

The Information and Communications Standard does not apply to:

• Products and product labels;
• Unconvertible information or communications; or
• Information that the organization does not control either directly or indirectly through a contractual relationship.

Unconvertible Information or Communications

If it is determined, in consultation with the requesting party, that information or communications are unconvertible,

CWHM will ensure that the individual who made the request is provided with an explanation and a summary of the information.

CWHM will classify information or communications as unconvertible where:

• It is not technically practicable to convert; or
• The technology required to make the conversion is not readily available.

F. Review

This policy will be reviewed regularly to ensure that it is reflective of CWHM's current practices and legislative requirements.

Acknowledgment and Agreement

I acknowledge that I have read and understand the CWHM Information and Communications Policy (AODA). Further, I agree to adhere to this policy and will ensure that everyone working under my direction adheres to this policy. I understand that if I violate the rules/procedures outlined in this policy, I may face disciplinary action, up to and including termination of employment.

Name: ____________________________________
Signature: ____________________________________
Date: ____________________________________
Witness: ____________________________________