All information and communications materials and services provided by Canadian Warplane Heritage Museum (CWHM) shall follow the principles of dignity, independence, integration and equal opportunity.
Accessible Formats – Include but are not limited to large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
Communication Supports – Include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
Conversion Ready – An electronic or digital format that facilitates conversion into an acceptable format. Guidelines
A. Feedback Process
CWHM will ensure that all feedback processes are made accessible to customers or employees, upon request.
In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, CWHM will make the availability of accessible feedback formats publicly known.
B. Accessible Formats and Communication Supports
Unless deemed unconvertible CWHM will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. Accessible formats and communication supports will be provided in a timely manner and at no additional cost to the individual.
CWHM will take into account the person's accessibility needs when customizing individual requests and shall consult with the individual making the request to ensure suitability. CWHM will make the availability of accessible formats and communication supports publicly known.
C. Emergency Procedures, Plans or Public Safety Information
CWHM will ensure that all publicly available safety and emergency information (e.g. evacuation procedures, floor plans etc.) is provided in an accessible format or with appropriate communication supports, upon request.
D. Accessible Websites and Web Content
CWHM will ensure that our website and all web content published after January 1, 2021, conform to the Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the schedule set out in the IASR. If the CWHM website is significantly refreshed prior to January 1, 2021, its content will conform to WCAG 2.0.
The Information and Communications Standard does not apply to:
- Products and product labels;
- Unconvertible information or communications; or
- Information that the organization does not control either directly or indirectly through a contractual relationship.
Unconvertible Information or Communications
If it is determined, in consultation with the requesting party, that information or communications are unconvertible,
CWHM will ensure that the individual who made the request is provided with an explanation and a summary of the information.
CWHM will classify information or communications as unconvertible where:
- It is not technically practicable to convert; or
- The technology required to make the conversion is not readily available.
This policy will be reviewed regularly to ensure that it is reflective of CWHM's current practices and legislative requirements.
Acknowledgment and Agreement
I acknowledge that I have read and understand the CWHM Information and Communications Policy (AODA). Further, I agree to adhere to this policy and will ensure that everyone working under my direction adheres to this policy. I understand that if I violate the rules/procedures outlined in this policy, I may face disciplinary action, up to and including termination of employment.