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  Home » Gift Shop » Ordering Info »

Ordering Info


How to Order

Shopping in the Gift Shop does not require a paid admission to the Museum. The Gift Shop is open daily from 9 am to 5 pm. Shopping is also available online. Phone orders can be placed at 905-679-4183 ext. 232 or toll free 1-877-347-3359 ext. 232.


Payment Methods

We accept Visa and Mastercard for online purchases only. Additionally, we also accept Interac and cash for in store purchases.


Shipping your Order

We ship to Canada, United States and some international countries. All orders are shipped by Expedited Canada Post. Any possible taxes or duties for shipments that are shipped outside of Canada are the responsibility of the customer.

Expedited Canada Post rates per order are as follows:

Within Canada $9.00 plus GST/HST
United States $20.00 (no GST/HST)
International TBD (See below)

Shipping fees for International orders are calculated manually at our order department after we receive your online order. All International orders will be weighed and measured. We will then email you a specific rate and give you a choice between surface and air and the corresponding rates.


Return Policy

Tickets, Camps, Membership:
Final sale - no refunds, exchanges or rain cheques.

Gift Shop:
If you are not happy with your purchase, you may return it for a refund (less shipping cost) within 30 days of your purchase as long as the following requirements are met. The item must be in original packaging in resalable condition. Clothing must not be soiled (including no cigarette smell) and models cannot be started or altered. Please contact us if an item appears to be damaged in shipping. If a part is defective or missing, please contact us. All returns require a RTN # on the outside of the box being returned. Contact us for a RTN # before returning any shipment.


Secure Shopping

Shopping on our website is safe and secure.  The web server used by the Canadian Warplane Heritage Museum uses Secure Sockets Layer (SSL), an advanced encryption technology that works with your web browser software.  This technology safeguards your personal information and guarantees your privacy.  The same technology is used today by the largest web merchants and on the most successful shopping portals on the internet.  We do not store credit card numbers in our database and we do not reveal any credit card information when confirming your order.  We will transmit the entire credit card number only to the appropriate credit card issuing company using an encrypted and secure communications channel during payment authorization.  The email messages between the Canadian Warplane Heritage Museum website and our customers is used to confirm orders and to notify customers about the status of the order process.  These email messages will never contain your credit card information.  For complete details about our security and privacy policies, please refer to our Privacy Policy.

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E: museum@warplane.com
P: 905-679-4183
F: 905-679-4186

Toll Free:
1-877-FIREFLY
1-877-347-3359

9280 Airport Road
Mount Hope, ON  L0R 1W0
Canada
  ©Copyright 2014 Canadian Warplane Heritage Museum
All photos are licensed by their respective owners.
Canadian Warplane Heritage is a registered Canadian charity (No. 10686 8599 RR0001)
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